1. Introduction
At HealthGlow Hubs, protecting your personal and medical information is our top priority. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book services, or interact with our staff. We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Mississippi privacy laws.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, address, phone number, email, and emergency contact.
- Medical Information: Medical history, current medications, allergies, lab results, diagnoses, and treatment plans.
- Financial Information: Insurance details and payment card information (processed via PCI-compliant gateways).
- Technical Data: IP address, browser type, device information, cookies, and website usage analytics.
3. How We Use Your Information
We use your information solely to:
- Provide healthcare services and consultations.
- Process payments and insurance claims.
- Send appointment reminders and health-related communications.
- Improve our services and website functionality.
- Comply with legal and regulatory requirements.
4. Data Sharing
We never sell your data. We share information only with:
- Licensed clinicians directly involved in your care.
- Insurance providers to process claims.
- Trusted third-party vendors (e.g., telehealth platform, payment processor) who are contractually bound to HIPAA standards.
- Legal authorities when required by law or court order.
5. Data Security
We use industry-standard safeguards to protect your data:
- End-to-end encryption for telehealth sessions and messaging.
- Encrypted databases and secure cloud storage.
- Multi-factor authentication for staff access.
- Regular security audits and penetration testing.
- HIPAA training for all employees handling patient data.
6. Cookies & Tracking
Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, though some site features may not function properly. We do not use cookies for targeted advertising.
7. Your Rights
Under HIPAA and state law, you have the right to:
- Access and obtain copies of your medical records.
- Request corrections to inaccurate information.
- Receive a list of entities we've shared your data with.
- Opt out of marketing communications.
- Request deletion of non-clinical account data.
8. Children's Privacy
We do not knowingly collect data from children under 13 without parental consent. Medical information for minors is collected only with a guardian's authorization and stored with the same security standards as adult records.
9. Data Retention
Medical records are retained for a minimum of 7 years (or longer as required by Mississippi law) after the last patient encounter. Marketing and website analytics data is kept for up to 24 months.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Our Privacy Officer
For privacy-related questions, data requests, or to exercise your rights, please contact:
- Privacy Officer Email: info@healthglowhubs.com
- Phone: 607 773-5662
- Mailing Address: 1671 Browning Lane, Heidelberg, Mississippi, USA